Why do people not like Squarespace?

What is it about Squarespace that some individuals find dissatisfactory? Have users of this popular website-building platform faced issues that have turned them away? Are there factors influencing user experience that are hampering Squarespace’s potential?

While Squarespace offers a range of design templates and aids e-commerce activities, the main points of contention seem to revolve around its complexity and rigidity. A research, published by UX Collective, references a handful of dissatisfied users who complain about Squarespace’s rigid templates which limit customization. Another study by Website Builder Expert validates this issue, stating that users find the platform less intuitive and user-friendly than its competitors. Thus, the importance of addressing these issues becomes obvious, to improve user experience and increase Squarespace’s market share.

In this article, you will learn about the core problems people face when using Squarespace, looking behind the scenes to understand the reasons that contribute to these issues. This involves delving into the aspects of user-interface, customization capabilities, pricing, and customer support. You will also find insights from authoritative references, expert reviews, and testimonials of the platform’s users.

This piece also suggests possible solutions to address the identified problems, providing a comprehensive view with an objective to balance out potential challenges and opportunities that Squarespace offers. Suggestions to make the platform more user-friendly and flexible will be featured, making for an informative read for both potential users and Squarespace itself.

Why do people not like Squarespace?

Definitions and Meanings Related to Disliking Squarespace

Squarespace is an online platform that allows users to create websites without any need for coding or technical skills. Certain aspects of it, however, might not appeal to all its users, leading to a dislike for the platform.

Limited customization options: Squarespace offers less flexibility compared to other website builders, restricting the creativity of individuals who prefer having full control over their website design.

Complex editing interface: Some users find the interface difficult to navigate and less intuitive than other website builders, which makes the process of creating or editing their website more challenging.

Higher price point: Squarespace’s packages are generally more expensive than those of similar platforms, making it less appealing to users on a budget.

Unmasking the Glossy Facade: Squarespace’s Not So Shiny Aspects

Hidden Complexities: A Steep Learning Curve

Novices drawn to Squarespace by its appealing design-centric approach often encounter a steep learning curve. Contrary to its advertising campaigns that zero in on simplicity and ease, Squarespace can be surprisingly complicated to navigate for beginners. This lack of user-friendliness appears in multiple ways. For example, customizing templates is a key draw for many, however, with insufficient understanding of CSS and HTML, altering templates to meet specific design needs can be incredibly challenging.

The integration process for plugins is often not as streamlined as touted, either. Squarespace does offer a variety of high-quality, in-house plugins but integrations outside of this restricted ecosystem can get quite complicated. This creates a bottleneck for businesses desiring to leverage specific tools or services that aren’t included in Squarespace’s “approved” list.

Limited E-commerce Features

Squarespace’s e-commerce offerings, while visually appealing, lack the depth of functionality needed for a full-fledged online store. Squarespace’s e-commerce system is intrinsically rigid and doesn’t have the robust customization and scalability options available with other platforms like Shopify. Furthermore, the limited payment gateways could put some online sellers at a significant disadvantage, as they may wish to offer more varied payment options for their customers’ convenience.

  • While Squarespace provides a secure and functional shopping cart, it lacks some of the more advanced selling features. You cannot sell products with multiple options (e.g., a shirt in multiple colors and sizes), and there aren’t options for customers to leave product reviews – a significant trust-building feature in e-commerce.
  • There are deficits in inventory management as well. Limited control over inventory alerts, inability to bulk upload products, and lack of integration with major dropshipping services can create formidable roadblocks for online sellers.

Reliance on Templates: Limited Design Freedom

Despite its focus on design, Squarespace relies heavily on pre-designed templates. These templates, while aesthetically pleasing, leave users with limited design freedom. Unlike competitors like WordPress, where one can have access to virtually unlimited design possibilities, Squarespace shackles its users to the constraints of its templates. The inability to switch templates without reformatting all content can be frustration-inducing for users wanting to refresh or update their website’s look over time.

The Dark Underbelly of Squarespace: User Complaints Revealed

Unearthing the Crux of User Dissatisfaction

Is it possible that Squarespace, with its sleek designs and array of price points, could have troubling aspects that dissuade users? Undeniably, some users have voiced their dissatisfaction with the platform, importantly illustrating that even the most visually appealing blogging platform might not be the best fit for everyone. One of the primary complaints users have pointed out is the complexity and time-consuming nature of the website designing process. Although Squarespace prides itself on simplicity, some users find the user interface quite confusing, leading to increased time spent on editing and website creation.

Peering into the Maze: Main User Struggles

Upon digging further, deeper issues come to light which underline the main areas of distress for Squarespace users. First of all, despite offering numerous templates, the customization options are sometimes found lacking, leading to restricted creativity. Multiple users have reported their inability to modify certain aspects of these templates according to their needs, which can be a major setback for businesses or individuals seeking unique brand representation. In reality, Squarespace’s ‘drag and drop’ feature has proven to be less adaptable and user-friendly than expected. This restricts users who have more complex ideas for their websites. On top of that, the technical support, though very responsive, sometimes falls short in terms of providing effective solutions to these design-related concerns.

Treading the Right Path: Lessons from Successful Experiences

Despite these drawbacks, many users have navigated the Squarespace platform successfully. These users usually take the time to learn the platform’s quirks and features in detail, often through Squarespace’s help centre or tutorial videos, to better adapt to its limitations. Furthermore, they are often willing to sacrifice some customization freedom for the platform’s other significant perks – such as its seamless integration with other software and impressive site speed – which still make Squarespace an attractive option. Therefore, although Squarespace might not be the ideal platform for those seeking extensive customization, it remains an excellent choice for users who value convenience, sleek design, and a wide set of features optimized for a smooth user experience.

Naked Truth: The Real Reasons Behind the Decline in Squarespace’s Popularity

A Question About User Experience

Is it the user experience that has caused Squarespace’s decline in popularity? A dominant player in the website building market space, Squarespace was once celebrated for its simplicity and elegance. But recently, it seems users are finding it more of a nuisance than a benefit, resulting in a decrease in its market popularity. One of the primary complaints comes from the level of customization Squarespace offers to its users. Known for its simplicity, Squarespace operates with pre-designed templates, and while it breezes through the website building process, the lack of flexibility is proving to be a major downside for many. It lacks the feature to create a distinctly unique website, leading users to create websites that eerily similar, leading to branding issues in the long run.

The Core Problem

The main issue seems to stem from Squarespace’s philosophy of providing an easy, hassle-free web development experience. While this served them well initially, as they attracted a user base ranging from small businesses to blogs, it eventually proved to be a double-edged sword. As these businesses grew, their needs evolved, requiring more complex functions and integrations that Squarespace could not offer due to its simplified model. The result was an increasingly frustrated user base, faced with the choice of either limiting their growth to the capabilities of the platform or migrating their entire platform to a more flexible option like WordPress or Wix. Both options presented significant setbacks, which led to a decrease in Squarespace’s popularity.

Best Practices

Despite the decline in popularity, there are still solid examples of best practices that users can implement to get the most out of Squarespace. Take, for instance, the use of Squarespace for content-oriented sites like blogs or portfolios. With its polished designs and seamless UI, it is still a superb platform for presenting high-quality content and imagery. By staying within these constraints, users can still leverage Squarespace’s user-friendly interface and strong design aesthetics to build appealing sites with relative ease.

Another best practice is to take advantage of the Squarespace support community. Although Squarespace lacks certain customizable functions, there is a workaround for nearly every problem, thanks to its dedicated support community and ever-evolving third-party services. By immersing oneself in these resources, users may be able to overcome some of the platform’s shortcomings.

In the end, as with any tool, Squarespace’s effectiveness depends largely on the unique needs and skillsets of its users. Examining these best practices, prospective users might still be able to use the platform in a way that serves their needs while avoiding some of its limitations.


Could it be that Squarespace’s appeal ultimately lies in its superficial qualities rather than its actual capabilities? While it is undeniable that Squarespace is renowned for its slick interface and aesthetically laudable templates, a considerable number of users have expressed dissatisfaction with its rigid design restrictions and lack of advanced features. It may offer simplicity and style, but for users who seek customization and flexibility, Squarespace’s one-size-fits-all approach can become a significant downside.

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Why do some users find Squarespace less appealing?

Many users feel Squarespace limits creativity due to its rigid templates that do not allow much flexibility. Users have also reported that it has fewer features compared to other website builders.

Is Squarespace expensive compared to other website builders?

Although Squarespace offers a free trial, it is generally considered more high-priced than other options. Some users might not find its pricing plans as cost-effective considering the features it provides.

Does Squarespace lack in customer support?

Some users mention that Squarespace’s customer support is not as intuitive or responsive as they would prefer. They feel that more comprehensive help resources or faster response times are needed.

Is Squarespace difficult to use for beginners?

Although Squarespace offers a clean interface, some users feel it has a steep learning curve, especially for those without a background in website design. They argue that more user-friendly platforms may be a better option for beginners.

Can Squarespace handle high-traffic sites?

Based on some users’ experiences, Squarespace may not be the best option for managing high-traffic websites or complex e-commerce operations. The platform can sometimes lag behind in terms of speed and scalability in such scenarios.

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